Frequently Asked Questions (FAQ)

Q1:When was GEMMA established?

Ans: GEMMA was established in 1989, as a subsidiary of AL Ezz Industrial Group, an experienced manufacturing group of building materials.

Q2:Does GEMMA offer delivery service?

Ans: GEMMA provides delivery service showrooms to any place inside Egypt. Delivery fees are subject to the Quantity purchased and the Location of delivery. Kindly refer to our call centre to know the exact fees of delivering your purchases.

Q3:Where is GEMMA factory located?

Ans: Gemma has two factories operating at ; Sadat City, Industrial zone # 1, Cairo Alexandria Road Sadat City, Industrial zone # 7, Cairo Alexandria Road

Q4:Does GEMMA export to other countries?

Ans: Gemma is continuously working on expanding it's distribution network as it exports 40 % of it's production on yearly basis ranging between the Middle East, Europe and North America.

Q5:Is GEMMA a publicly traded company?

Ans: GEMMA is publically listed on the Cairo and Alexandria Stock exchange (CASE) Trading symbol: ECAP

Q6:How many employees does GEMMA have?

Ans: GEMMA currently employees 1,842 employees offering them the best working environment.

Q7:Where can I find GEMMA showrooms in Egypt?

Ans: Our showrooms are available at the following places:

Mohandesin showroom
35, Lebanon st,
Tel: +202 33042144/5/6, +20101248484
Fax:+202 33042143

Designopolis showroom
Cairo-Alexandria Desert Road,Km 38, store(C101).
Tel: +202 38572012
Fax:+202 38572013

Nasr City Showroom
10, Mostafa El Nahas st,
Tel +202 22739422/3/4, +20101243232
Fax: +202 22739425
 
Al Haram Showroom
25, Cairo-Alexandria Desert Road-Al Remaya Sq.
Tel: +202 33778860/1
Fax: +202 33778850/2
 
Alexandria Showroom
397, El Horia Road, Mostafa Kamel
Tel: +203 5231780, +20101248282
Fax: +203 5231790
 
Sadat  City (Factory Outlet)
Sadat City, Industrial Zone # 1
Tel: +048 2600015 ext: 184
Fax: +048 2600826 - +048 2600837

Q8:What are GEMMA showrooms working hours?

Ans:

 

Showrooms

Day

Working Hours

Day off

Mohandeseen

Monday till Saturday

10am – 9 pm

 

 

Friday

1pm – 9pm

 

 

Sunday

10am – 8pm

 

Nasr City

Monday till Saturday

10am – 9 pm

 

 

Friday

1pm – 9pm

 

 

Sunday

 

Closed

Designopolis

Monday till Saturday

10am – 6pm

 

Sunday

 

Closed

Haram

Saturday till Thursday

10am – 8pm

 

 

Friday

 

Closed

Alexandria

Monday till Saturday

10am – 9 pm

 

 

Friday

1pm – 9pm

 

 

Sunday

 

Closed

Sadat

Saturday till Thursday

9am-4pm

 

 

Friday

 

Closed

 

Q9:- What can I do if I find a problem with the ceramic tiles upon application ?

Ans:

Please contact our customer care on 16757 and they will forward your problem to the responsible department. They will then directly handle your problem.

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